Mark Wright

Mark Wright is a CSF, EngageOne/DOC1 & Opentext Exstream Analyst/Programmer with over 25 years of experience in Customer Communication Management (CCM) in the Health, Insurance, and Finance sectors.

He specializes in creating and supporting various Document Composition applications using platforms like CSF, EngageOne/DOC1, and Opentext Exstream. Mark has a thorough understanding of the complete Software Development Life Cycle (SDLC) from requirements gathering to implementation and support.

With a customer-centric approach, Mark focuses on delivering precise work and ensuring tasks are seen through to completion. He holds Green Card status and possesses clean driving licenses from both CT and the UK.

His technical expertise includes JCL, ISPF/TSO, COBOL, Fileaid, Remedy, Planview, Infoman, Endevor, SharePoint, CA Workload Automation, MVS/OS390, and more. Mark is adept at various applications such as Express Delivery, CLIST, VSAM, SDSF, Test Director, Clearcase, Papyrus, OCR For Forms, and different Windows and MS Office applications.

Mark has a background in education with BTEC certifications in Computer Studies and Business & Finance, along with GCSEs from Selhurst High School. He has worked in organizations like UnitedHealth Group, Huntington National Bank, New York Life Insurance Company, UPS, RR Donnelley, Royal Bank of Scotland, Direct Line Insurance, and others.

His roles have included Document Composition Developer, Mainframe Programmer, Seasonal Driver Helper, Document Composition Analyst/Programmer, Papyrus Analyst Programmer, and IT Support Analyst. Mark is known for his ability to work well in a team or independently, communicate effectively at all levels, and demonstrate strong problem-solving and analytical skills.