Mark Tryon

Mark Tryon is a CX technology solutions provider, specializing in helping companies enhance their customer experience outcomes through tailored strategies. With a background in contact center technology, Mark leverages unique requirements and business objectives to design optimal capabilities and roadmap strategies for clients.

His expertise includes CX and contact center technology stack assessment, CRM, Omni-channel solutions, workforce management, and security solutions for various contact center setups such as Work at Home (WAH) and bring your own device (BYOD). He excels in simplifying processes through a blend of people, technology, and AI solutions like robotic desktop automation and agent-facing AI tools.

Mark emphasizes the accessibility of modern technologies that can be implemented without the need for specialized teams or significant hardware investments. His services cater to clients seeking assistance with CX technology, contact center technology, CCaaS, and BPO/outsourcing initiatives. Mark offers a wealth of experience in customer journey mapping, AI implementation, and business process improvement.

With a rich history in companies like TTEC and Sprint Nextel (now T-Mobile), Mark has held various key roles such as Senior Principal in Solutions Engineering, Principal Business Analyst, and Program Manager. He possesses a diverse skill set encompassing business analysis, product management, agile project management, and expertise in leading technologies like Cisco, Avaya, Salesforce.com, and more.