Mark Surico

Mark Surico is a seasoned professional with over 15 years of experience in turning customer service into a competitive advantage for companies.

He currently holds the position of Sales and Operations leader in North America for Altitude Software, a successful European company expanding into the North American market.

Mark's expertise lies in enhancing contact centers, improving customer experiences, and building consultative relationships with customers, partners, and vendors.

His background includes executive roles in international and reseller/partner disciplines, providing him with a diverse set of global customer service solutions.

With a BS in Business from Arizona State University and an MBA in Business Administration from the University of Phoenix, Mark combines academic knowledge with practical experience in the industry.

Throughout his career, Mark has held key positions in various organizations such as eLoyalty, Aspect Software, Interactive Intelligence, and others, demonstrating his versatility and depth of expertise in the field of customer service and sales.

Embracing new methodologies and innovative thinking, Mark is dedicated to helping companies transform their customer service strategies to enhance loyalty, retention, and overall success.