Roanoke College

Ridgefield High School

Account Manager at Forrester

- Manage a team consisting of Sales Development Representatives, Account Executives, and Relationship Managers (responsible for the entire lifetime of a client)
- Provide guidance, tools, motivation, and help upskill the team
- Responsible for over $7.5 million in annual revenue

JobTarget

Group Manager

- Maintain and grow wallet share within my book of business by identifying opportunities for growth
- Develop and maintain relationships with C-level executives and key stakeholders
- Work with the clients on strategic hiring initiatives with the goal of making their recruiting process as effective
as possible
- Monitor customer feedback and develop strategies to improve customer experience
- Prepare and analyze customer data to identify areas of improvement
- Member of various beta test groups
- Mentor in our internal mentor program

Senior Relationship Manager

Relationship Manager

- Nurture and grow accounts as a trusted advisor
- Gain an understanding of clients needs in order to allocate the right resources to them to allow them to be as efficient as possible
- Help companies grow their revenue YoY through data-based research
- Act as liaison between clients and our extensive analyst team
- Develop relationships with VP/C-level executives
- 104% lifetime % to quota, 2019 Winners circle recipient, 2019 Rookie of the year finalist
- Mentor in Forrester’s mentor program. Help bring new hires up to speed and help them be successful throughout their tenure on the Forrester sales team

Performance record:
- 2019 Rookie of the year finalist
- 2019 Winners circle recipient
- 104% lifetime % to quota
- Mentor in our new hire sales rep mentorship program

Forrester

Account Manager

- Drive revenue growth within my client base through cross-sell/up-sell and renewals
- Identify and overcome industry specific recruiting challenges with C-Suite and executive level clients
- Develop relationships through phone, email and professional networking to maintain and grow business
- Conduct live product demonstrations over the phone, via webinar and face to face
- Present data, reporting, and analytics to C-level executives in order to reinforce recommendations to optimize their recruiting strategy and business development
- Attained a Total Percent to Quota of 121%

Indeed.com

Senior Account Executive

- Drive revenue growth within my client base through cross-sell/up-sell and renewals
- Identify and overcome industry specific recruiting challenges with C-Suite and executive level clients
- Develop relationships through phone, email and professional networking to maintain and grow business
- Conduct live product demonstrations over the phone, via webinar and face to face
- Present data, reporting, and analytics to C-level executives in order to reinforce recommendations to optimize their recruiting strategy and business development
- Attained a Total Percent to Quota of 121%
- Promoted to Senior Account Executive in October 2017

Account Executive

Responsible for prospecting, developing and acquiring new c-level clients into the HomeAdvisor network.
Analyze historical market patterns and consumer tendencies to effectively forecast future demand.
Proactively manage my book of business through retention practices and strong account management.
Provide sales and marketing feedback to upper-management to assist in company development.

Online Marketing Consultant

Coordinated operations and calendar for all department employees.
Liaison between Center for Learning and Students, Parents, Professors and 
Academic Departments; ensuring seamless and transparent communications.
Provided excellent customer service to library patrons and students.

Operations Assistant

Provided support, leadership, and motivation to student clients. 
Taught students organizational and time management skills.
Tutored students on coursework.
Helped students set weekly, monthly, and semester goals.

Peer Mentor

Prospected C-level executives to schedule sales meetings and appointments.
Worked with sales team to develop budgets and complete customer quotes.
Post Sale customer service and account management.

Mark Miloro