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    Mark McDermott

    Chief Information Officer

    Mark McDermott is a seasoned Senior Executive with a wealth of experience in Information Technology and Contact Center / BPO Account Leadership spanning over 30 years.

    His expertise lies in the Global Contact Center / BPO Industry, where he has a profound understanding of core operational and innovation strategies.

    Mark is known for his leadership in developing and overseeing global client customer experience programs and executing business transformation initiatives.

    Throughout his career, he has held key positions in reputable organizations such as TSI - Transworld Systems Inc., Alorica, Expert Global Solutions, APAC Customer Service, Discovery Zone Inc, and Waste Management, showcasing his versatile skill set and adaptability.