Mark Hurst

Founder of Creative Good, host of Techtonic, creator of Good Reports, author of "Customers Included," creator of Good Todo. Read my newsletter at creativegood.com.

Mark Hurst is a prominent figure in the field of customer experience and technology. He is the Founder and Editor-in-Chief of Good Reports, a website that provides a curated list of non-toxic online tools as alternatives to Big Tech products.1

Professional Background

Mark Hurst is best known as the Founder and CEO of Creative Good, which he established in January 1997. Creative Good is recognized as the world's first and oldest customer experience consulting firm.1 In this role, Hurst:

Sets the direction of the firm
Serves as a high-level liaison to clients and prospects
Leads research and writing initiatives
Makes all staffing decisions
Acts as the product owner for their mobile productivity suite, Good Todo

Other Notable Roles

Radio Host:: Since September 2017, Hurst has been hosting "Techtonic" on WFMU, a weekly radio show that features conversations with creators and thinkers about technology, community, and video games.1

Conference Founder:: From 2003 to 2016, Hurst founded and hosted the Gel conference (Good Experience Live), which was known for featuring early talks by influential speakers in the tech industry.1

Author:: In 2015, Hurst wrote "Customers Included (2nd Edition)," a guide to including customers in strategy and product management.1