Mark Heffley

Mark Heffley is the President and Founder of Adrenaline Technologies, a company that specializes in AI-based products for improving customer interactions and transitioning businesses from phone support to digital channels and self-service applications.12

Professional Background

With over 30 years of experience, Mark has established himself as an expert in forming and leading teams that apply emerging technologies to enhance customer interactions and drive business growth for large enterprises.1 His career has been marked by a focus on innovative solutions and business development.

Education

Mark Heffley's educational background includes:

• Columbia University
• SUNY Albany Business School
• General Electric IT Leadership program1

Role at Adrenaline Technologies

As the Owner and President of Adrenaline Technologies, Mark:

• Works closely with clients and prospects to assess their needs
• Provides AI-based products to help businesses transition to digital channels
• Leads the company in delivering solutions for improved customer interactions12

Expertise

Mark is known for his:

• Experience in solution design
• Business start-up expertise
• Background in consulting and IT management2

Throughout his career, Mark has held various pivotal roles, including CEO at LightningServe LLC, showcasing his versatility and leadership in the technology sector.