Mark Harrison

Mark Harrison is the Founder and CEO of Callisto Grand, a company he established in 2010.1 With over 40 years of experience in the Credit Management and Order-to-Cash (O2C) industry, Harrison has built a distinguished career spanning various sectors including Banking, Electronics, Military, Freight, Automotive, FMCG, Heavy Plant, and Chemicals.2

Career Highlights

Harrison's professional journey began unexpectedly when he stepped into a role as a Credit Controller, which ignited his passion for the field.1 Throughout his career, he has worked in diverse environments, including Centralized, Decentralized, and Global Business Services settings.1

From 2005 to 2012, Harrison played a crucial role in establishing the O2C infrastructure for two Shared Service Centers (SSCs) in the Czech Republic.1 During this time, he also earned an Honours Degree in Credit Management, conducting extensive research on Credit Management in SSCs for his dissertation.1

Founding Callisto Grand

Recognizing a significant knowledge gap in Credit Management within Shared Service Centers, Harrison founded Callisto Grand (previously known as CZICM and ACCEE) in 2010.1 The company initially focused on providing training sessions in the Czech Republic but quickly expanded to other Central European countries and now attracts global interest.1

Philosophy and Approach

Harrison views Callisto Grand as more than just an organization; he sees it as a celebration of the enduring enchantment found in the world of Credit.1 He believes that work should transcend the confines of a 9-to-5 process or routine, and is committed to sharing the "magic" that makes each day in the credit industry more than just a process.1

Current Focus

As CEO of Callisto Grand, Harrison leads the company in providing on-line and in-house O2C training and conferences.1 The company offers development programs for various roles within the credit industry, from Associates to Credit Managers.1 Harrison and his team use a Comparative Performance Measure (CPM) as both a roadmap and benchmark for success in leading Shared Service Centers to excel.1

Mark Harrison continues to be an active thought leader in the credit management and O2C space, sharing his insights and experiences through workshops, conferences, and training programs.34