Georgetown University

Horace Mann

Successful Leader Looking for Next Opportunity

For the role, I devote daily attention to monitoring operations at approximately 80 sites, covering a total area of over 21M square feet. I ensure that onsite teams are effectively servicing the client's needs while adhering to the defined scope of work and staying within budgetary constraints. I conduct regular site visits to collaborate with the Onsite Team while providing personal attention to both the team and the customers from the company's corporate office.
Highlights of accomplishments in this role include:
•	Subject matter expert for the company’s largest retail account in the US and Canada. 
•	Enhanced performance by designing and establishing site-specific operating plans.
•	Corrected performance deficiencies in specific service lines by creating and implementing several account-wide operating plans.
•	Trained staff members for career advancement and to boost their productivity levels.
•	Devised unique solutions to operational challenges.
•	Drove focus on increasing cash flow through strategic vision, planning, and execution.

ISS Facility Services - North America

Head of Operations

I directed and coordinated operations for a portfolio of 1,000 sites across Louisiana and Arkansas, generating $20M+ in revenue. I led and supervised 11 zone managers responsible for handling multiple accounts within their respective geographic areas. I prioritized building strong client relationships to ensure high levels of satisfaction while also cultivating and maintaining partnerships with vendor partners for comprehensive coverage. I conducted thorough reviews of profit and loss (P&L) statements to optimize profitability and financial performance.
Following is my key contribution to the role:
•	Increased revenue by strategically soliciting additional services to existing clients.

Kellermeyer Bergensons Services, LLC

Regional Zone Manager

I supervised the South Atlantic region while providing oversight to operations and onsite project managers to achieve operational excellence and ensure smooth project execution. I analyzed profit and loss (P&L) statements to identify opportunities for maximizing profits and enhancing financial performance. I collaborated closely with the Sales team by providing support in preparing bids for potential projects. I worked in coordination with the Talent Acquisition Department to ensure appropriate staffing levels for efficient project management. I prioritized and enforced strict compliance with COVID protocols to safeguard the health and well-being of teams and clients.
Here are my notable achievements from the tenure:
•	Employed focus and reliability to capture an additional $100K in service upsell revenue within the first 6 months of tenure. 
•	Successfully boosted profits by selling additional services for existing clients. 
•	Fostered partnerships with Forbes 4 and 5-star clients to champion satisfaction.

The Service Companies

Area VP Of Operations

I displayed managerial capabilities to oversee a $6M operation. I worked with all facets of the hotel to foster positive customer interactions through personal interactions and sales calls. I conducted daily budget reviews and performed daily cash accounting practices.
An excerpt from the tenure includes the following highlights:
•	Contributed to boosting the overall performance of operations by promoting several professionals within operations into Director of Sales, Executive Housekeeper, and Sales Coordinator roles due to personalized training. 
•	Introduced proper inventory controls to reduce food costs to normal levels of 25% (previous levels were at 45-50%). 
•	Slashed accounts receivable aging by $30K+ in 6 months.

Hilton Garden Inn

Hotel General Manager

I coordinated a $1.5M operation by spearheading front desk functions, developing and complying with set budgets, and checking in on guests to ensure exceptional service and experiences. I produced and reviewed all financial and corporate reports.
During the tenure, I proved myself successful in:
•	Acting as the driving force to the company saving money on payroll and increasing Quality Assurance Score from Very Low Pass to High Clear by training staff to execute best practices confidently. 
•	Revitalizing morale and overall talent pool by replacing ineffective professionals with new ones willing to drive the company’s guarantee of delivering warm hospitality to provide inviting and effortless experiences. 
•	Demonstrating initiative to drive improvements by placing a Carpet Shampoo and Rooms Preventative Maintenance Program to reduce the number of complaints, produce better QA testing scores, and catapult guest satisfaction scores. 
•	Condensing accounts receivable aging by $30K+ in 6 months.

Fairfield Inn & Suites by Marriott

General Manager

I facilitated operations of $6M by hiring and training talented staff to support organizational objectives. I developed all processes and SOPs for the Housekeeping Department. Inspected rooms for cleanliness and remedied any guest concerns.
Key highlights include:
•	Conduit of positive energy helping the company achieve #1 ranking out of all Westins for Room Cleanliness for 3 consecutive months.
•	Displayed sound ethics to soundly open the hotel open.

Mark Dreifuss