Mark Bindon is a seasoned Senior Director and Vice President in the field of customer success and support services. With over 20 years of experience, he has led and managed customer support and service organizations at various technology companies, ranging from small startups to large multinationals. Mark's expertise lies in building effective service infrastructure and technology, accelerating sales success, and developing top-producing teams. He has a proven track record of managing P&Ls, ensuring customer satisfaction, and delivering consistent and predictable customer experience. Mark is a strong leader and communicator, capable of building and developing strong internal and external relationships across all levels of an organization.

Mark has held various leadership positions, including the Vice President of Customer Success at Turntide Technologies, Vice President of Mission Services at Liquid Robotics, and Vice President of Client Delivery - West at Silver Spring Networks. He has also served as the Chairman and Vice Chairman of the Board of Directors at Santa Clara Vanguard, a non-profit organization. Mark has expertise in areas such as solution selling, project management, technical education certification development, customer lifecycle and renewals management, process optimization, and global logistics planning and delivery. He has a passion for building and growing customer success organizations that align with large customer expectations while solving their business challenges.