Marissa Jones

Marissa Jones is a highly skilled professional currently serving as the Director of Customer Success at PitchBook, a prominent financial information technology provider.

With a Bachelor of Business Administration in Marketing from the University of Washington, Marissa also holds a Certificate of International Studies in Business and a minor in French, showcasing her diverse educational background.

In her role, Marissa leads a team of customer success managers at PitchBook, dedicated to ensuring client retention, growth, and satisfaction for global accounts by offering tailored solutions through the PitchBook Platform.

Marissa's expertise lies in communication, time management, and a strong dedication to providing value to clients, which is evident in her successful collaboration with sales, marketing, and product teams to enhance offerings and processes.

Marissa thrives in fast-paced environments, leveraging her bilingual skills and cultural awareness to nurture enduring relationships with a diverse clientele.

Prior to her current position, Marissa held several roles at PitchBook Data, including Director of West Coast Customer Success, Manager, Team Lead, Customer Success Manager, and Customer Success Associate, showcasing her progression within the organization.

Before joining PitchBook Data, Marissa gained experience at Huxley Wallace Collective, where she served in various capacities from Lead Server to General Manager, highlighting her versatile skill set and adaptability.

Marissa's background also includes a stint as a Customer Operations Associate at True Fabrications, demonstrating her commitment to customer-focused roles throughout her career.

Marissa's educational qualifications, bilingual proficiency, and diverse work experience make her a valuable asset in the field of customer success and relationship management.