ISEG - Lisbon School of Economics & Management

Escola Superior de Comunicação Social

Owner at CB Houses International

Performance of all functions related to the purchase and sale of properties, in the residential and commercial market: market prospecting, property listing, document review, visits with potential buyers, negotiation techniques, drafting of contracts and accompaniment in official acts.

Engel & Völkers

Real Estate Consultant

Sabbatical year after returning from Spain back to Portugal

Career Break

Gap year

Definition and operationalization of Customer Experience, Negotiation, Sales and Bureaucratic Process Control processes in the real estate market in southern Spain, with customers from Spain, France, England, Ireland, Germany, Iceland, Switzerland, Italy, Belgium and Scandinavian countries.

CB Houses International

Owner

Development of Digital Marketing campaigns to attract buying customers from Rusia to the southern Spain real estate market.

Domland Grupo Inmobiliario

Managing Partner

queromaisclientes.pt
Mais clientes para o seu negócio.

Designing Inbound Marketing campaigns using Google Ads platform.

queromaisclientes.pt

Development of Communication Campaigns in Web, Print and Video.

- Developed PA Employer Branding (recruitment website with +4.000 unique visitors in the first month; applied SEM methodologies to increase traffic);
- Implemented and managed the new intranet project;
- Developed job fairs corporate image and communications (offline and online);
- Developed micro-sites for Human Resources Development Programs;
- Annual Employee Meeting: developed messages, presentations and audiovisual content (web, print and video);
- Developed internal communication initiatives
- Development of Corporate and Commercial Communication for employees - in collaboration with the Human Resources department - about changing the company's strategy with the end of printed lists and pivoting to online advertising platforms.

Páginas Amarelas

Internal Communication Specialist

Products & Services Analyst

- Internal operational communications: managed and executed internal communication campaigns formatted for web, print and video, including preparing contents for the intranet.

- Managed projects to implement products and services at light of Customer Support needs.

- Definition and validation of usability criteria in the first version of the My Vodafone platform.

- Usability analysis of internal and external interfaces (applications, web, Interactive Voice Response System IVR, and Interactive SMS Response System).

- Definition of internal customer support processes for the first mobile portal in Portugal (Vodafone live!)

- Investigation and definition of opportunities for improvement in internal processes and applications used in interaction with customers.

- Definition and development of New Media communication (mini-sites, newsletters, landing pages) and Video, for Customer Service Assistants, with the aim of reinforcing operational procedures, values and the position of the company as Customer Oriented.

Last projects:
- Designed and directed Vodafone’s 3G Interactive Voice and Video Response System demo of the Video Call Centre;
- Developed the internal e.newsletter;
- Developed the internal magazine;
- Produced the Internal Communication Campaign “Sempre a Seu Lado”, including a theme song and a music video clip.

Mário Frade