Mariel Arraiza

Mariel Arraiza is the President of Products and Consumer Banking at Nave Bank, a position she has held since December 2021. Nave Bank, located in San Juan, Puerto Rico, aims to deliver superior customer-centric banking experiences powered by advanced technology. Under her leadership, the bank focuses on providing innovative financial solutions tailored to consumer needs.1

Professional Background

• Previous Roles:
  • Senior Vice President - Consumer Lending & Transformation at Banco Popular (May 2021 - December 2021): Led strategy and product development for consumer lending products.
  • Senior Vice President - Eloan Managing Director at Eloan (April 2016 - December 2021): Responsible for business model and product offerings as Popular's FinTech arm.
  • Senior Vice President - Marketing & Customer Knowledge at Popular Inc. (November 2008 - April 2016): Developed marketing strategies to enhance customer engagement and loyalty, significantly increasing market share.
  • Senior Vice President - Customer Contact Center at Popular Inc. (June 2004 - November 2008): Oversaw digital banking and customer service initiatives, including the launch of Puerto Rico's first fully digital deposit account.12

Achievements

Mariel has been recognized as one of the Top 25 Most Innovative Bankers by FinTech Americas, highlighting her impact in the banking and fintech sectors. She has also received multiple awards for her contributions to marketing and customer experience strategies.1

Education

Mariel Arraiza holds a degree from Boston College, further solidifying her expertise in finance and banking.1

Her extensive experience in both traditional and digital banking positions her as a leading figure in the evolution of consumer banking in Puerto Rico.