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Maria Labrador
Customer Support Manager at ThePowerMBA
Professional Background
Maria Labrador is a seasoned professional in the tourism and hospitality sectors, bringing a wealth of experience across various disciplines, including sales, event planning, corporate travel, and customer service. With a strong background in European tourism management, Maria has proven herself as an enthusiastic and motivated team player, capable of adapting quickly to new industries and consistently achieving the highest standards in every task she undertakes.
Maria's career trajectory showcases her ability to thrive in dynamic environments. She began her professional journey at Barcelo Hotels & Resorts as a Front Office Assistant, where she developed foundational skills in customer service and hospitality. Following this initial role, she progressed to become a Tourist Information Officer at the Madrid Visitors Convention Bureau, where she further honed her expertise in the tourism industry, assisting visitors in making the most of their experience in Madrid.
Her passion for event management and customer care was solidified during her tenure as a Meetings & Events Consultant at American Express Global Business Travel. Here, she played a pivotal role in orchestrating corporate events, ensuring that every detail was executed flawlessly to provide memorable experiences for clients.
Maria's journey continued with her work at City Wonders LTD as a Sales & Customer Care Agent, where she excelled in fostering customer relations and driving sales growth. Her extreme capability caught the attention of Airbnb, leading to multiple roles, including Business Development, Premium Support Specialist, and ultimately, EMEA Regional Support Coordinator. In these pivotal positions, Maria developed strategic initiatives that transcended mere customer support, influencing regional performance and promoting seamless operations throughout Europe, the Middle East, and Africa.
Most recently, Maria took on the role of Customer Support Manager at ThePowerMBA, where she oversees support operations while ensuring a high-quality experience for all users. In this capacity, she applies her vast knowledge in customer service while leveraging her leadership skills, cultivated through her studies and previous roles.
Education and Achievements
Maria's academic background is as impressive and diverse as her professional path. She holds a Master of Arts in European Tourism Management from both Bournemouth University and Université Savoie Mont Blanc. These degrees showcase her commitment to understanding the complexities of the European tourism industry.
Additionally, she has pursued advanced studies in tourism management, having earned a Master en Dirección y Planificación Turística Internacional from Universidad Rey Juan Carlos. Her early academic pursuits included a Diploma in Leadership Skills from Griffith College Dublin, where she developed essential leadership traits that serve her well in her career.
Maria’s dedication to excellence is reflected in her participation in the Erasmus program at Université libre de Bruxelles, which broadened her international perspective and professional network in the tourism sector. She also holds a Diplomatura en turismo from Universidad Complutense de Madrid, solidifying her foundational knowledge in tourism. Recently, she has enhanced her business acumen by studying at ThePowerMBA, gaining expertise in business administration and management.
Achievements
Maria's journey through various roles and educational endeavors has not only equipped her with extensive knowledge but has also led her to achieve remarkable milestones in her career. Her ability to adapt and provide solutions in fast-paced environments, particularly highlighted during her time at Airbnb, has underscored her competence in customer support and business development.
As she transitioned to her current role at ThePowerMBA, she successfully implemented customer support strategies that improved user satisfaction rates significantly. Her commitment and innovative approach to problem-solving have set benchmarks within the organization. Maria continues to pioneer remarkable advancements, positioning herself and her team as leaders in customer support excellence.
With a passion for fostering meaningful connections and facilitating unforgettable experiences within the tourism and hospitality sector, Maria Labrador remains a thriving figure whose contributions are poised to drive the industry forward.
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