Mari Ritoch

Mari Ritoch is a seasoned warranty process and systems manager with more than two decades of experience, excelling in leadership and the establishment of profitable warranty and service departments.

Throughout her career, Mari has crafted warranty systems for both manufacturers and dealerships, playing pivotal roles in developing policies and procedures.

With a track record of transforming departments into top performers nationwide, Mari's tenure at Mike Thompson's RV saw the creation of a multi-million dollar business model that surpassed industry standards.

At Quantum Fuel Systems, Mari continued her success by spearheading the evolution of the company's warranty and service department into an industry leader, complemented by the establishment of a thriving parts sales division.

Mari Ritoch's skill set encompasses a wide array of talents, ranging from technician and service advisor training to managing high-level relationships with OEMs and manufacturers, financial reporting, and successful parts sales.

Her specialties include warranty policies and procedures, online warranty claims center implementation, training and coaching, service operational management, financial reporting, and parts sales.

Mari Ritoch holds a background in Business Administration and Management, General, having studied at Irvine Valley College.

Currently serving as the Warranty Systems Manager at Quantum Fuel Systems LLC, Mari Ritoch previously held the position of Service Administration Warranty Manager at Mike Thompson's RV.