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Margarita Delfinado
Director, Ford Customer Service Division at Ford Group Philippines, Inc.
Margarita Delfinado is an accomplished senior executive with extensive experience in automotive distributor operations, specifically in the areas of Customer Relationship Management, Dealership Operations, Quality Care Service Process, and Strategic Service Marketing. She received her Bachelor of Arts degree in Organizational Communication from De La Salle University, after completing her preparatory, grade school, and high school studies at De La Salle Zobel.
Ms. Delfinado's most recent role was as Director of Ford Customer Service Division at Ford Group Philippines, Inc. She also served as AVP Ford Academy, AVP Fleet Business Strategy, and AVP for Business Development and Service Marketing at the same company. Ms. Delfinado's experience in senior management positions has given her the ability to handle complex issues, shape business strategies, manage customer relationships, and improve service quality across organizations.
Ms. Delfinado’s professionalism and expertise have garnered a strong reputation in the automotive industry, and she is highly respected in her field. With her experience, skills, and knowledge, she is a valuable addition to any organization seeking to improve their customer service, dealer operations, and marketing strategies.
