Marco Antônio F.

Marco Ferreira is a professional with a keen business acumen and the ability to quickly grasp processes, delivering effective solutions within tight timelines. With a background in integrated corporate management, he excels in developing productivity indicators and financial control tools, as well as managing SLAs such as Service Desk and Call Center. He is particularly adept at driving cost reduction initiatives and enhancing IT performance in the business sector. Marco has successfully managed projects of varying sizes and possesses expertise in system migration and conversion across multiple platforms. His experience spans across contract implementation activities, including negotiation, proposal and contract creation, financial management, and customer relationship management. He is well-versed in different IT sourcing models and has experience in both client and service provider roles, with strengths in cost reduction strategies, vendor, and project management. Possessing an entrepreneurial mindset, Marco has a multidisciplinary expertise and a continuous willingness to learn and cultivate valuable relationships. He is skilled in defining and developing project infrastructures, identifying technological solutions, and demonstrating strong analytical capabilities, goal-oriented focus, and exceptional planning and organizing skills. Known for his proficiency in leading meetings, trainings, and presentations, he showcases an inherent adaptability and flexibility. Marco is characterized by his determination, passion for challenges, and excellent interpersonal and communication skills. His skill set includes the development of RFI/RFP/RFQ, expertise in hybrid integrated system architecture, as well as a deep understanding of Call Center infrastructure and IT solutions. Specializing in IT Management, IT Strategy and Governance, Contact Center expertise, System and Security Consultancy, Privacy & Business Continuity, Project Management, Negotiation, Capacity Planning, Performance, Enterprise Architecture, IT Process Improvement, Service Management and Integration, IT Cost Optimization, and Project, Application & Infrastructure Optimization, Marco is well-versed in industry standards like ISO/9000, PROBARE, ISO/27001, COSO, PCI-DSS, PMI, ITIL, COBIT, SOX, GDPR, and LGPD.