Marcia Riefer Johnston is an accomplished author and technical writer with a diverse background in content strategy, editorial consulting, and information architecture. With a strong education from Syracuse University and Lake Forest College, Marcia has held various roles at notable organizations such as Amazon Web Services, Nike, and Welch Allyn. She has lectured at Cornell University College of Engineering and has been president of her own company, Marcia Riefer Johnston, Inc. Marcia has published "Word Up!" and created the Kindness Map, demonstrating her expertise in effective communication. As a Sr. Technical Writer, AWS Quick Starts at Amazon Web Services, Marcia continues to make her mark on the industry.