Marcello Ciozzani, CCXP

Marcello Ciozzani, CCXP, is a seasoned professional with over 10 years of experience in the Pharma business, specializing in customer experience (CX) management.

Passionate, driven, and results-oriented, Marcello excels in team collaboration, leveraging a diverse set of skills to achieve optimal outcomes.

With a foundation in analytical and customer research, Marcello navigates the challenges of his role in CX by focusing on enhancing and understanding customers' experiences.

Marcello's key focus lies in deciphering customers' needs, addressing pain points, identifying unspoken desires with untapped potential, and taking actionable steps based on these insights.

Recognizing the collective effort required, Marcello emphasizes the importance of engaging with the organization as a whole, valuing open communication and inclusivity in decision-making processes.

Marcello holds an impressive educational background, including studies in Customer Experience Management, Pharma Forecasting, Marketing, Market Access, Sales, International Management, and Marketing.

Having held notable positions in various organizations such as Global Customer Experience Head, Corporate Business Knowledge Manager, Senior Market Analyst, Market Research Executive, and Business Analyst, Marcello brings a wealth of expertise to the table.