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Ccxp Marcela Lay
SVP, Executive Leadership at YML, Award-Winner, Business Strategy, Growth Planning, Culture Transformation, Operational Effectiveness and Efficiency, Change Agent (Best-in-class Digital Products & Customer Experiences)
Marcela Lay is a decorated executive and award-winning leader recognized for her exceptional work. With over 18 years of experience in strategic customer experience, Marcela has worked with Fortune 500 clients and excelled in fast-paced, results-driven environments.
Marcela is a trailblazer in breaking gender, ethnic, and managerial glass ceilings. Her leadership style is characterized by a strong work ethic, integrity, and a collaborative approach to driving positive change.
Beyond her professional endeavors, Marcela enjoys painting, biking, exploring new restaurants, traveling, and reading business books.
Marcela's specialties include business strategy, growth planning, team leadership, culture transformation, and gender equality. She is also a public speaker with expertise in digital customer experience strategy, service design, and product management across various industries.
