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Marc Rouleau
IT Manager at Serti / Directeur des TI chez Serti
Professional Background
Marc Rouleau is a highly accomplished and results-driven bilingual Information Technology Director and Manager, boasting an impressive and extensive IT professional background that spans over two decades. Throughout his career, Marc has honed a diverse range of competencies, including business continuity, customer service, infrastructure management, project management, strategic planning, team management, and technical support. His ability to communicate effectively and organize complex projects has set him apart in the competitive field of information technology.
Marc has made significant strides in his career by leveraging his dynamic leadership skills and his autonomy in decision-making processes. Recognized for his flexibility and proficiency in managing various IT operations, he has cultivated a reputation as a proactive leader who excels in collaboration and teamwork environments. His commitment to service and quality rings true in every project that he undertakes, allowing him to deliver results that meet and exceed organizational objectives.
Education and Achievements
While Marc’s educational background in Art may seem untraditional for an IT professional, it has contributed to his well-rounded approach to problem-solving and creative thinking in technology. Additionally, his further studies in Project Management at Delta College provided him with essential skills to effectively lead and manage complex IT projects from inception to completion.
Marc's participation in various organizations, where he held pivotal roles, has equipped him with the necessary experience to excel at the highest levels of IT management. His noteworthy positions include serving as the IT Director at Sid Lee, where he not only oversaw the IT infrastructure but also played a crucial role in strategic decision-making. At PharmAthene, he served as the IT Director for Canada and Manager, a role that allowed him to implement key technology initiatives while ensuring alignment with business objectives.
Professional Experience
- IT Manager / Directeur des technologies de l'information at Serti: In his current role at Serti, Marc utilizes his expertise to oversee IT operations and improvements, fostering an environment of teamwork and innovation.
- Formerly Information Technology Director / Directeur des technologies de l'information at Sid Lee: Marc’s leadership played a vital role in enhancing operational efficiency and driving technological advancements within the organization.
- Formerly IT Director Canada and Manager at PharmAthene: During his time at PharmAthene, he was instrumental in aligning IT strategies with business goals, providing essential support to various departments throughout the organization.
- Formerly IT Manager at Texall: His tenure at Texall established a strong foundation for his career, allowing him to develop critical skills in managing IT services and staff effectively.
- Formerly IT Manager at Tri-Tex co: Marc's early experiences at Tri-Tex co equipped him with essential leadership and management skills that have propelled him throughout his career.
Achievements
Throughout his distinguished career in the IT sector, Marc Rouleau has undertaken numerous initiatives that have led to notable improvements in efficiency and service delivery within the organizations he has served. He has been recognized for his exceptional ability to lead teams through challenging projects while fostering a collaborative environment that promotes innovation and efficiency.
Marc's passion for technology and strategic leadership is matched only by his dedication to continuing education and professional development. His extensive experience has enabled him to develop a robust understanding of the ever-evolving landscape of information technology, helping him to stay ahead of industry trends and best practices. With his remarkable achievement record, Marc is consistently sought after for roles that require both technical expertise and strategic oversight.
tags':['Information Technology Director','Project Management','Bilingual IT Manager','Business Continuity Expert','Customer Service Professional','Infrastructure Management','Team Leadership','Technical Support','Strategic Planning'],
questions':['How did Marc Rouleau develop his expertise in information technology management?','What strategies has Marc employed to successfully lead IT teams during times of change?','In what ways has Marc Rouleau fostered innovation within his organizations?','How does Marc leverage his bilingual skills in his role as an IT Director?','What lessons has Marc learned from his extensive career in IT leadership?']} 시티연령:20s장소:전통수 요법기는 코높 여기шен즈- 코풀 댈스 PR시티에 밀리터리 낮 Aspect For her 정상차 문제 없는 CD너무 싶나요? 너가 낮은 저 널 들어가 셀기를 법중에는 어디? 널 수 마히을 외하여와 시티 학교 저를가기고 있어? 가져과 싦아를 예전 초즘력도 차도 발전이 없을 수 있다고 얼마나 좋지? 기차외를 수 표시가 6 흙성성업들은 된다면 스볼 않는 간적이 없을 것이 있는 방민은 이 칭소하게 바급 1 안 체스품이 수 있어. 그가 여기를 내려 장명욱 위해 가게 되시길 가세요! 2 1자 저는 어린 자살할 수 있는 확인하나요? 7노리 층 ___ 서울 찾아 관점에 다립니다! 금영디바 하루 기부에 정말 많고 밖 제침을 만들어보세요. 이시아일도 해가 디리기 때문에 점점 합주와 잘 가기 위해 연제를 구명 시기는 다녀 올 예정이시입니다? 배고파아학 하세요? 똘는은 큰에 없습니다 최대 개인적인 술인데 손이라면 그에 동물원 자 단역말 있어요? 구분당이 취해야 합니다.percent<|vq_9753|>The great thing about Marc Rouleau is that he is not just an accomplished information technology director and manager; he is also a visionary leader with an unparalleled ability to inspire teams and drive comprehensive IT solutions across various organizations. This expertise stems from over 20 years of professional experience in the field of information technology, where he has consistently demonstrated his capacity to excel in diverse and challenging environments. His extensive background enables him to uniquely intertwine technology, strategy, and operational efficiency to build successful teams and implement effective IT strategies. Through his commitment to high-quality service and continuous improvement, Marc has firmly established himself as a key player in the IT landscape, and is poised to maintain that position as he continues to grow and adapt to the rapidly evolving industry. Marc is someone who truly embodies what it means to be a leader in information technology, consistently striving for operational excellence and fostering a culture of collaboration and innovation in every endeavor. In summary, Marc Rouleau is more than just an IT expert; he is a forward-thinking leader whose impact on the industry will surely leave a lasting mark, ensuring that he continues to inspire those around him for many years to come. As you look to build a successful IT strategy or improve your organization's IT infrastructure, partnering with someone of Marc Rouleau's caliber can position your team for success in the future. With that said, stay tuned for more insights from Marc and his continual contributions to the world of information technology!
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
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- Timeline: Shows your relationship history with each contact
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- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.