University of the Philippines Diliman

Chuo University

OPERATIONS & PARTNERSHIPS (DevOps + SRE + Agile!)
Cloud enables us, monitoring gives confidence, we ship often.

Reports to PH CEO for 1. Key Improvement Projects targeting Client Management, Operational Excellence, and HR/Recruitment Recruitment and hiring, review of HR Policies, Salary adjustments and revamp of processes, 2. Scrum Master for SOC-related initiatives.

CyberQ Group

Project Manager - Consultant

Reports to Executive Officer for special tasks and projects related to Business planning and improvements.

ACOM CONSUMER FINANCE CORPORATION

Division Manager - Special Tasks

Reporting to the CoreTech Department Director, focused on developing cloud modules and managing outsourced engineers for dedicated operations. Contributed to the Trend Micro Site Council, influencing country-wide decisions.

Trend Micro

PROJECT MANAGER - OPERATIONS & PARTNERSHIP

Coordinated with the CoreTech Department Director and Infra engineers to transition legacy operations to the cloud, successfully moving two current operations while maintaining stable legacy systems.

PROJECT LEAD - CLOUD OPERATIONS PARTNER MANAGEMENT

As Project Lead for the GRID Advanced False Alarm Prevention (AFP) Team, ensured zero to one false alarm detection by sourcing goodware applications across various platforms, OS versions, and languages. Designed and distributed monthly newsletters for Trend Micro directors and external stakeholders.

PROJECT LEAD - CONTENT MANAGEMENT & PARTNER MANAGEMENT

Managed a team of 10 outsourced Content Development Engineers (CDEs), overseeing their schedules, expertise, and task allocation. Revamped the Human Assisted Sourcing process by managing interns, introducing KPIs, and implementing the Management by Objective approach, achieving an 84.9% monthly target in the initial 2018-10 period. Established a process for Awards & Recognition for the outsourced team from 2017-02 to 2018-01.

SUPERVISOR - INTERNS & OUTSOURCED TEAM (additional task)

Revolutionized the Whitelisting Team’s harvesting process in 2014 by leading key initiatives in content management and false alarm mitigation. Delivered a report and discussed the GRID positioning within the overall company strategy with the Japan Team during a visit from March 29 to April 7, 2014. Drove awareness and revitalized participation of 20 China Internal Partners in the GRID Awareness Campaign and GRID Internal Partners Reboot held from August 26 to 30, 2012, in Nanjing, China. Received the 'Trailblazer Evolution Award' for innovative processes in sourcing and content management. Centralized and automated notification receipts for partner companies.

ENGINEER - CONTENT DEVELOPMENT & PARTNER MANAGEMENT

Collected, processed and submitted files to GRID database.
•	Acquired task in handling some GRID partners’ queries and account credentials.

Marc Orenza