The University of Lethbridge

HU University of Applied Sciences Utrecht (Hogeschool Utrecht)

University of Victoria

North American Hospitality Leader at MUSIC Tribe

Marc joins Farewell Harbour Lodge in a unique position to assist Tim and Kelli in a wide variety of administrative and strategic roles that defy an easy job title! Not only will Marc have responsibilities at Farewell Harbour, but he will also be assisting with strategic planning and execution at Alder Bay RV Park & Marina which is also owned and operated by the McGrady & Brockway families along with the Glendale family.

Farewell Harbour Lodge

Business Services Manager

Marc joins Farewell Harbour Lodge and Alder Bay RV Park & Marina in a unique position to assist Tim and Kelli in a wide variety of administrative and strategic roles that defy an easy job title! Not only will Marc have responsibilities at Farewell Harbour, but he will also be assisting with strategic planning and execution at Alder Bay RV Park & Marina which is also owned and operated by the McGrady & Brockway families along with the Glendale family.

Alder Bay RV Park & Marina

4 Corners is a collaborative gathering space offering event rentals, production studio, makerspace, pop-up retail, gallery, co-working and meeting facilities off Tintown in Courtenay, BC.

4 Corners

Co-Founder

I am pursuing my AACI designation in conjunction with the University of British Columbia (UBC)’s Post-Graduate Certificate in Real Property Valuation program (PGCV). I have currently finished all prerequisites to become a candidate member and am volunteering as a member in standing for the Nanaimo Chapter.

Appraisal Institute of Canada

Candidate Member

Streaming a diverse range of House & Techno Music 24/7, brought to you by a dedicated collective of international DJs and producers.

deradio.ca

DE Radio

Founder

With deep roots on Vancouver Island, we’re proud to be the leading residential and commercial appraisal and valuation firm in the region, offering service from Downtown Victoria to Courtenay/Comox and throughout the Gulf Islands.

At Coast Appraisals, we’re driven by a commitment to making the appraisal process easier and more transparent, providing detailed, accurate reports paired with the fastest, and most reliable turn-around times on Vancouver Island.

Whether it’s a residential appraisal for financing purposes or a complex master plan development market analysis, you can trust the proven local experts at Coast.

Coast Appraisals

AIC Candidate

• Plan and manage the day-to-day running to ensure global sound operations
• Collaborate with the global team and provide expertise
• Mentor the team to improve customer experience, technology, and engineering as well as all
aspects of HR, Treasure (Finance)
• Implement, manage and evaluate global operational processes and procedures, in accordance with the
standards and procedures set out by the organization
• Ensure that global operational processes stay within agreed-upon budgets and timelines
• Assist in developing strategies and implementation plans to improve and standardize all aspects
of global operations
• Provide coaching, leadership, and direction to all divisions within the Music Tribe
• Oversee and ensure the company conducts business in a safe manner complying with safety and
environmental rules and regulations
• Actively participate in staffing the office in collaboration with the team leaders
• Ability to inspire people to provide life-changing experiences

MUSIC Tribe

North American Hospitality Leader

• Plan and manage the day-to-day running to ensure sound operations
• Collaborate with the team and provide expertise
• Mentor the team to improve customer experience, technology, and engineering as well as all
aspects of HR, Treasure (Finance)
• Implement, manage and evaluate operational processes and procedures, in accordance with the
standards and procedures set out by the organization
• Ensure that operational processes stay within agreed-upon budgets and timelines
• Assist in developing strategies and implementation plans to improve and standardize all aspects
of operations
• Provide coaching, leadership, and direction to all divisions within the TC HELICON Tribe
• Oversee and ensure the company conducts business in a safe manner complying with safety and
environmental rules and regulations
• Actively participate in staffing the office in collaboration with the team leaders
• Ability to inspire people to provide life-changing experiences

TC Helicon

Operations Manager

- Managing MOD scheduling comprised of analysis of complex event details and overall venue activity levels as well as by applying requirements of a 4-on 4-off averaging agreement
- Establishing and implementing departmental policies, goals, objectives, and procedures
- Establishing individual performance objectives, providing ongoing coaching, and conducting performance appraisals
- Providing oversight and support to official supplier staff: Centerplate, Freeman, Bell, Riggit
- Acting as an advocate for challenges with event execution, ensuring issues are resolved and follow up is provided to the team
- Analyzing event composition, draw, functions, and clients
- Evaluating services against industry and competitor standards
- Implementing the terms of vendor agreements with the venue
- Managing concurrent projects with varied priorities and timelines

Vancouver Convention Centre

Manager, Venue Operations

- Review service and supplier requirements and client information for all events per shift
- Coordinate services and responses to on-site activities and client requests
- Ensure supplier staff are timely, knowledgeable and meet facility service standards
- Complete required documentation in follow up to on-site activities and requests
- Liaise with the landlord, other tenants, neighbouring businesses and city agencies as necessary
- Represent facility management in the absence of on-site management
- Act as Deputy Emergency Warden in the absence of the Chief Emergency Warden
- Manage multiple move-ins and move-outs in collaboration with Show Managers, suppliers, clients

Client Services Coordinator (Manager on Duty)

- Responsible for the planning, implementation and delivery of Venue Logistics operations
- Supervised 20 staff members including coordinating work assignments, scheduling, setting project goals, evaluating employee performance, and determining training requirements
- Coordinated with suppliers, Material Planning, Security, Logistics Operations and other VANOC Functions to develop an integrated supply chain to ensure effective operations at the MPC
- Monitored and coordinated the allocation of Logistics resources (e.g. FF&amp;E, MHE, labor, utility vehicles) at the MPC to ensure a high level of service delivery

Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games

Assitant Venue Logistics Manager

- Maintain stock level of shop inventory, and implement maintenance program for company assets
- Working with suppliers and sub trades to obtain quotes and timely delivery of materials
- Implement scheduling system in order to track work force productivity and improve it
- Coordinate all deliveries, shipping and receiving, hiring, marketing and IT
- Submit, negotiate and revise all development permits with the Cities of Vancouver and Richmond

Heron Construction & Millwork Ltd.

Production Coordinator

- Chosen among many internal and external candidates to pilot a brand new job position whose
main task is to generate new business within green field accounts
- Completed the Customer Centric Selling Course as well as Business Acumen Training
- Proven success in prospecting and developing a territory
- Exhibited capacity to learn new high technical product line and apply it to real business needs

Business Objects

Business Development Inside Corporate Account Manager

- Closed approx $405,000 in license revenue spanning the entire product line
- Display the ability to navigate within Business Objects to bring together the resources
necessary to successfully close business
- Demonstrated the ability to complete organizational charts for large, complex organizations as
well as navigating among the various key stakeholders
- Full sales-cycle experience with a track record of success against quota

Inside Enterprise Sales Executive

- Answered 4,165 calls, generated 360 opps / 380 leads and added $15.6 million to the pipeline
- 31 of those opportunities have closed to the amount of $1.1 million and 197 are still in progress
- Provided mentorship to new hires through training on systems, processes and y-adapting
- Consistently finished at the top of my group for call volumes and opportunities entered

Customer Profiling

- Nominated and received a Team Seagate Award for demonstrating Seagate’s Core Values
- Forecasted demand for EMEA region on a weekly basis
- Managed, maintained and accountable for 12 key accounts throughout the EMEA region
- Introduced new procedures to foster employee growth and efficiencies
- Researched and responded to customer inquires regarding product delivery
- Received Green Belt training in the Six Sigma Methodology
- Was a part of a team in cost saving Six Sigma Black Belt projects
- Received training in change leadership and customer service

Seagate Technology

Account Manager Distribution / EMEA Business Management

- Primary contact for communications with remote outsourced distribution facilities 
- Coordinating material movement in Europe, Middle East and Africa
- Used effective time management to prioritize and respond to customer concerns about product whereabouts and delivery
- Worked in all aspects of inventory management including reconciling total inventory and deliveries on a monthly basis

InFocus

Logistics Coordinator / EMEA Region

- Trained and supervised fellow employees
- Full knowledge of shipping and receiving department
- Responsible for completion of picking and shipping daily orders

Frans Maas

Logistics Supervisor

- Trained, scheduled and supervised guest services staff
- Handled all guest inquiries, assisted with arrivals and departures
- Knowledgeable about all hotel systems and technology

Marc Gerrard