Dorothée Manolov

Dorothee Manolov is a skilled and experienced Business Management & Strategy expert with a Master's Degree from INSEEC. With over a decade of experience in managing and delivering projects relating to Customer Relationship Management (CRM) in various industries, Dorothee has proved her mettle as an expert in transforming digital and CRM programs to support business goals and enhance customer experience.

As the Head of CRM & Marketing CoE at Generali, Dorothee oversees the development of successful strategies for the customer experience and puts in place effective CRM programs. Prior to Generali, she spent over three years at AXA IT as a Customer Experience & CRM Program Manager, where she led the delivery of digital transformation and CRM programs across the company.

Dorothee Manolov has honed her professional skills through a series of roles in several companies during her career, including Manager - Excellence Client at Sopra Steria, CRM - Senior Business Analyst at Kerensen Consulting, and Attachée Management Commercial_Stage in the service Développement de projet at Leyton France.

Dorothee's varied experience prepares her for any challenge in the digital transformation and CRM realm, and her INSEEC education sets her apart from her peers. Her achievements are evidence of her knowledge and skill, making her a valued and respected professional in the industry.