Manjit Gill

Manjit Gill is the Senior Manager of Customer Technology at Carnival Australia, a position he began in December 2023. He is based in Kellyville, New South Wales, Australia. With a strong background in marketing and technology, Gill focuses on creating effective teams and delivering exceptional customer journeys through data-driven initiatives.

Professional Background

Gill has extensive experience in leadership roles that connect marketing to business outcomes. Prior to his current role, he served as the Marketing Technology Manager at Tourism Australia from September 2018 to November 2023, where he achieved significant milestones, such as developing a Unified Customer ID for the tourism industry and creating a comprehensive technology and data roadmap for global digital strategies.

His earlier positions include:

• Head of Data and Optimisation at Tourism Australia (January 2015 - August 2018)
• Head of Data and Optimisation at HotHouse Interactive (May 2010 - December 2014)
• Business Support Manager/Producer at HotHouse Interactive (September 2006 - May 2010)
• Tech Support Coordinator at Cerulean IBM (September 2005 - September 2006)

Education and Skills

Gill holds a Master's degree in Business (IT) from Auckland University of Technology. His technical skills include expertise in cloud technologies (AWS & Azure), various digital marketing tools, and analytics platforms. He is also certified in Behavioral Economics and has completed training in internet cookies management.

Leadership Philosophy

Manjit Gill emphasizes the importance of simplifying complex processes and leveraging new technologies to enhance customer engagement. His leadership experience spans strategic operations, digital transformation, and innovation, making him a key player in the customer technology space at Carnival Australia.1