Mallory Bradford

Mallory Bradford is the Chief Customer Officer at Making Science, a position she took on in 2023 after leaving Google.13 Here are some key details about her background and role:

Professional Experience

Google Career::

• Bradford spent 12 years at Google before joining Making Science.4
• During her time there, she built and led high-performing teams supporting customers across the Google Marketing Platform.4
• Her last role at Google was as head of customer success for the Google Marketing Platform.3

Making Science Role::

• She joined Making Science in early 2023 as part of a trio of former Google executives hired to support the company's US expansion.1
• As Chief Customer Officer, Bradford is dedicated to creating an optimal client experience with a core focus on customer relations and client success.1
• She brings over 10 years of Google Marketing Platform experience and a proven track record of building and leading high-performing customer success teams.1

Leadership Philosophy

Bradford has a customer-centered philosophy and a privacy-first vision for the new digital ecosystem.1 At Making Science, she emphasizes:

• Harnessing the benefits of both in-person and remote work.2
• Providing flexibility and support in all work environments.2
• Implementing core weeks for team building, skill building, and maintaining team mentality.2

Recent Initiatives

Bradford has been involved in Making Science's expansion in the United States:

• She played a role in opening Making Science's new headquarters in Chicago's River North neighborhood.5
• Bradford views the new office as an investment in the Chicago business community and a step towards Making Science's growth in the US market.67

With her extensive experience in customer success and her background at Google, Mallory Bradford is positioned to play a crucial role in Making Science's customer-focused strategy and US market expansion.