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Malissa Schiermeyer
Senior Customer Success Manager, Interim Director for the West Coast CSM Team
Malissa J. Beaty is a seasoned professional currently serving as the Senior Customer Success Manager & Team Lead, Interim Director West Coast at Heap. In this role, she is responsible for leading customer success initiatives and managing a team focused on enhancing client satisfaction and engagement with Heap's digital analytics platform.
With a substantial background in customer success and team leadership, Malissa has been instrumental in driving business growth and improving service delivery standards. Her expertise lies in fostering strong relationships with clients and ensuring they derive maximum value from Heap's offerings.2
Her LinkedIn profile indicates a commitment to innovation in digital insights, reflecting her proactive approach to adapting to evolving market demands.1