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    Mali Fernando

    Group Head of Digital Experience and Accessibility at HSBC

    Mali Fernando is a distinguished professional with an extensive background in the banking and financial sector.

    She holds a Bachelor of Laws (LLB) degree in Law from the University of London and completed her schooling at the Colombo International School.

    Currently, Mali serves as the Global Head of Digital Experience and Accessibility at HSBC, where she oversees strategic initiatives to enhance digital customer experiences.

    Prior to her current role, she held several key positions within HSBC, including Chief Digital Risk and Governance Officer, Head Digital Operations, Global Head of Digital Governance, and Client Services Manager.

    Before her tenure at HSBC, Mali worked as the Manager of the Project Management Office at HSBC and as the Executive Corporate Affairs at Standard Chartered Bank.

    Highlights

    Jul 25 · hsbc.com
    We're sharing our accessibility expertise | HSBC news

    Related Questions

    What inspired Mali Fernando to focus on digital accessibility in banking?
    How has Mali Fernando's work impacted HSBC's digital services?
    What are some key achievements of HSBC's Digital Accessibility programme under Mali Fernando's leadership?
    How does Mali Fernando integrate design thinking into his role at HSBC?
    What challenges has Mali Fernando faced in implementing digital accessibility at HSBC?
    Mali Fernando
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    Mali Fernando, photo 2
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    Experience

    Group Head of Digital Experience and Accessibility at HSBC since January 2021
    Chief Digital Transformation and Product Officer at HSBC (2018-2020), Global Head of Digital Governance and Operations at HSBC (2012-2018), Client Services Manager at HSBC, Manager, Project Management Office at HSBC, Executive Corporate Affairs at Standard Chartered Bank

    Location

    London, England, United Kingdom