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Maksym Polshcha
Service Desk Manager of Retail IT Support for Circle K Retail Stations across Europe
Professional Background
Maksym Polshcha is an accomplished professional with an extensive background in business law, project management, and operations management in various sectors, particularly in finance and IT services. His diverse career path showcases a robust ability to lead teams and manage complex projects effectively. Presently, he holds the position of IT Retail Service Desk Manager at Circle K, where he has been instrumental in enhancing IT service operations and delivering exceptional customer support. His leadership skills and hands-on experience in managing service desks underscore his proficiency in the technology sector and his commitment to operational excellence.
Before joining Circle K, Maksym made significant contributions to Westwing Home & Living as the Head of Shared Service Center Production. In this role, he was responsible for optimizing production operations and enhancing the overall efficiency of the shared service center. His strategic vision and operational expertise helped the organization streamline processes, resulting in improved service delivery and customer satisfaction.
Maksym also served as the Senior Team Manager in Finance Operations at Shell, where he was recognized for his capability to oversee financial operations while ensuring compliance with regulatory standards. His tenure at Shell enriched his understanding of global finance dynamics and honed his ability to manage cross-functional teams effectively.
Prior to these roles, Maksym displayed his exceptional leadership skills at Nordea as the Team Lead in IT Service Desk, where he focused on delivering IT support that meets high-quality standards. His early career was marked by his work at Diebold Nixdorf, where he led the service desk team and maintained a steadfast commitment to customer service excellence.
In the financial sector, Maksym's early career began at UkrSibbank and First Ukrainian International Bank, where he headed the debt collection units. This part of his career equipped him with valuable insights into debt management and collection processes, which he skillfully executed throughout his career. His roles in these banks underscored his ability to manage teams and drive performance in high-pressure environments.
Education and Achievements
Maksym's academic background is as impressive as his professional history. He pursued a Master’s Degree in Business Law at the National Technical University of Ukraine 'Kyiv Polytechnic Institute', where he developed a solid foundation in legal principles that govern business operations. His education in business law complements his leadership roles in finance and IT, enabling him to navigate complex regulatory landscapes effectively.
Further enriching his skill set, Maksym obtained a Master’s degree in Project Management from Wyższa Szkoła Menedżerska w Warszawie. This program provided him with advanced tools and techniques to manage projects efficiently, further enhancing his capability to oversee diverse teams and complex projects within his organizations. His academic achievements reflect his dedication to continuous learning and professional development.
Achievements
Maksym Polshcha's career has been marked by numerous achievements that highlight his commitment to excellence and innovation. In each role, he has demonstrated an unwavering dedication to improving service quality, enhancing operational efficiency, and driving team performance. His leadership has consistently resulted in improved customer satisfaction and optimized workflows within his teams.
His ability to foster a collaborative environment where team members are motivated to excel has played a pivotal role in his success. Maksym's proactive approach to problem-solving and his strategic thinking have earned him respect and recognition from colleagues and industry peers alike. He is known for his strong communication skills, which enable him to articulate complex concepts clearly and facilitate effective collaboration across different departments.
In summary, Maksym Polshcha is a highly skilled professional whose extensive background in business law, project management, and operational excellence sets him apart as a leader in his field. His varied experiences in managing IT service desks and financial operations, paired with his educational background, make him an asset to any organization seeking a visionary leader. With a proven track record of delivering exceptional results, Maksym continues to drive innovation and operational success throughout his career.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.