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Maged Mikhail
Solution Architect at TeraGo Networks
Professional Background
Maged Mikhail is a distinguished technical sales professional bringing nearly two decades of rich expertise in the data networking and Internet industry. Over the course of his extensive career, Maged has embraced various roles related to operations and sales support, wherein he demonstrated exceptional acumen in fostering relationships with large and medium-sized enterprise customers. His ability to form long-term business alliances not only enhances customer loyalty but also catalyzes significant business growth.
Throughout his career, Maged has consistently focused on delivering tailored solutions to meet the unique needs of his clients, ensuring their satisfaction while simultaneously driving organizational excellence. His adept skill set extends across a range of competencies including pre-sales, solution design, strategic partnerships, customer relationship management, and process analysis and improvement. Maged's impressive background has established him as a highly regarded expert in project management, crisis management, product management and development, as well as team leadership.
Employment History
Maged's career trajectory illustrates a robust commitment to excellence in the information technology sector. Currently, he serves as a Solutions Architect at TeraGo Networks, where he plays a pivotal role in designing innovative solutions that cater to the ever-evolving needs of clients. Prior to his current position, he held several key roles that have significantly shaped his professional journey.
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Technical Service Representative at Shaw Communications: Maged’s tenure at Shaw Communications involved working closely with customers to troubleshoot issues, provide technical support, and enhance their overall experience with the company’s services.
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Director of Engineering at NOOR Data Network: In this leadership position, he oversaw the engineering department, guiding teams toward streamlined processes and innovative technological solutions that drove operational efficiencies.
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Network Engineer, Pre-sales/Manager at NOOR Data Network: Here, Maged not only provided pre-sales support but also took on managerial responsibilities that included strategic planning and client engagement, reinforcing his ability to bridge technical solutions with customer requirements.
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Network Administrator/Senior at The Wayout: Maged's hands-on experience as a senior network administrator equipped him with an in-depth understanding of network architecture, allowing him to fine-tune performance and ensure security protocols were adhered to.
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Team Leader, Technical Support at The Wayout: Leading the technical support team at The Wayout, Maged strengthened his leadership capabilities, leading initiatives that fostered collaboration and improved service delivery.
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Technical Support at Connect Egypt: In his role at Connect Egypt, Maged provided vital technical assistance to users, enhancing their satisfaction through effective problem-solving and customer care.
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Customer Support at Pyramids Computer: This foundational role allowed Maged to develop essential customer relationship skills, setting the groundwork for his understanding of client dynamics in a competitive market.
Education and Achievements
Maged Mikhail’s progressive career is complemented by a commitment to continuous learning and professional development. His hands-on experience in various roles gives him a unique vantage point in understanding customer needs, and he leverages this knowledge to enhance the customer experience and drive business success. Maged is continuously looking for opportunities to improve processes and product offerings, ensuring they align with the current trends and demands of the market. His ability to adapt and thrive under pressure has allowed him to lead teams and execute complex projects in fast-paced environments.
Achievements
- Maged has successfully established and nurtured long-term relationships with diverse stakeholders, including customers, vendors, and regulatory representatives, positively impacting customer loyalty and fostering business growth.
- His strategic approach to sales support and solution design has resulted in increased sales outcomes and client satisfaction.
- Maged is recognized for his outstanding project management skills, consistently delivering projects on time and within budget, contributing to achieving business objectives effectively.
- As a team leader, he has cultivated a high-performance culture, guiding teams toward excellence and mobilizing their strengths to enhance productivity and morale.
tags=[
Technical Sales
Data Networking
Customer Relationship Management
Project Management
Solution Design
Team Leadership
Crisis Management
Product Development
Sales Support
Strategic Partnerships
Enterprise Solutions
Location
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