Mads Fosselius

Mads Fosselius is a prominent figure in the customer service and technology industry. He is currently serving as the Chairman of the Board at Humani, a position he took on in 2024.4 However, his primary role is as the CEO and Co-founder of Dixa, a customer service platform company he helped establish in 2015.45

Fosselius has a strong background in entrepreneurship and leadership:

1. Co-founder of Dixa: He co-founded Dixa with Jacob Vous Petersen in 2015.15
2. CEO of Dixa: Initially an investor in Dixa, Fosselius later took on the role of CEO.12
3. Previous experience: Before Dixa, he held the position of Senior Vice President and Head of Solution House at TDC from 2016 to 2017.5

In addition to his main roles, Fosselius is known for:

• Being an investor and angel investor in various ventures.4
• Advocating for human-centric customer service approaches, as evidenced by his contributions to industry discussions and publications.6
• Promoting the use of AI in customer service while emphasizing the importance of maintaining a human touch.3

On social media, Mads Fosselius is active on LinkedIn with the username "madsfosselius".3 He also has a presence on Twitter (now X) under the handle @MFosselius, where he describes himself as the "CEO & Co-founder of @DixaApp, the customer friendship platform for customer loving brands".7

Fosselius appears to be based in Copenhagen, Denmark, and continues to be a thought leader in the customer service technology space, focusing on unifying various communication channels to improve customer experience.47