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Madeline Davison
Operations Manager: Escalation Management and Communications at Qualtrics
Madeline Davison is the North America lead of the Customer Operations Product Expert Team at Qualtrics, with a focus on handling high-visibility escalations for at-risk customers and ensuring timely resolutions.
Madeline holds a Bachelor's degree in Cognitive and Linguistic Sciences from Wellesley College and has studied Migration and Transnational Identity at the Center for Cross Cultural Learning.
Her professional experience includes roles such as Operations Manager, Product Expert, Analyst, Senior Specialist, and Mission Critical Support at Qualtrics.
Prior to Qualtrics, she worked as a Research Assistant at Language Acquisition Lab, MIT, PROJECT PRAKASH FOUNDATION, and NOAA: National Oceanic & Atmospheric Administration.
Madeline has also served as a Student Teacher at Wellesley College Child Study Center and as a Volunteer at Global Brigades, Inc.