Mackenzie Keelan

Mackenzie Keelan is a seasoned Customer Success Manager and Program Manager with a strong background in the Software as a Service (SaaS) industry.

She is dedicated to enhancing the customer experience across all facets of the business using Service Design tools.

Mackenzie holds a Bachelor of Business Administration (BBA) degree with a Concentration in Marketing and a Minor in Psychology from Wilfrid Laurier University.

Her educational journey included completing a certificate in business and receiving two awards in business and leadership at Robert F Hall CSS.

In her professional career, Mackenzie has held various key positions such as CX Lead, Application Journey at ApplyBoard, Manager of Customer Success and Team Lead of Customer Success at UberEats, Program Manager at Oracle, Customer Success Manager at Oracle, Client Success Specialist - Renewals at Oracle, Advocacy Marketing Hub Associate at SAS, and Marketing and Customer Loyalty Intern at SAS.