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Mabel So
Chief of Staff @ Course Hero
Professional Background
Mabel So is a remarkable professional currently serving as the Chief of Staff and Senior Manager of Executive Operations at Course Hero, a leading online learning platform. In her pivotal role at Course Hero, Mabel focuses on optimizing collaboration between various departments and enhancing the overall operational efficacy of the organization. With her wealth of experience and deep commitment to creating a supportive work environment, she plays a significant part in maintaining Course Hero’s mission to revolutionize student learning through an extensive array of educational resources.
Before assuming her current position, Mabel held several key roles within Course Hero, including People Ops Program Manager, Recruiter, and Recruiting Operations Specialist. Through these positions, she has honed her skills in talent acquisition, operations management, and employee engagement. Mabel's journey in the industry has uniquely equipped her with insights into creating a workplace culture that promotes both individual and organizational success. Her dedication to making Course Hero an excellent place to work is reflected in her initiatives that prioritize employee satisfaction and development.
Prior to her tenure at Course Hero, Mabel demonstrated her organizational skills and administrative prowess at several esteemed organizations. She worked as a Recruiting Coordinator at both Slack Technologies, Inc. and Tableau Software, where she was instrumental in streamlining recruitment processes and enhancing candidate experience. Earlier in her career, she also served as an Office Coordinator at Andreessen Horowitz, where she developed strong foundational skills in office management, communications, and coordination.
Education and Achievements
Mabel So is an alumna of the prestigious University of California, Davis, where she earned both a Bachelor of Science (BS) degree in Managerial Economics and a Bachelor of Arts (AB) in Sociology, focusing on Organizational Studies. This strong educational background not only provided her with a robust understanding of economic principles and societal dynamics but also equipped her with the analytical tools necessary for driving organizational effectiveness.
Her academic journey has significantly contributed to her professional accomplishments and expertise, particularly in aligning human resource strategies with business objectives. Mabel’s dual degree exemplifies her commitment to a comprehensive understanding of complex systems, whether they be consumer behavior, organizational structures, or employee relations.
Recognizing the value of continuous growth and professional development, Mabel has participated in various professional workshops and conferences to enhance her knowledge in recruitment strategies, operational management, and employee engagement. Her commitment to lifelong learning has empowered her to stay ahead in the ever-evolving landscape of talent management and organizational leadership.
Achievements
Throughout her career, Mabel has achieved numerous milestones that underscore her expertise in organizational operations and employee advocacy. At Course Hero, she has successfully implemented various programs aimed at enhancing employee experience and streamlining operations, contributing to a vibrant workplace culture that fosters collaboration and innovation.
Her background in human resources combined with her operational management skills has been instrumental in Course Hero’s expansion and success in the competitive edtech industry. Mabel's ability to develop and maintain effective relationships with employees at all levels of the organization highlights her strong interpersonal skills and dedication to service.
Moreover, her strategic vision and insights into operational efficiencies have helped Course Hero optimize its internal processes, making it easier for teams to collaborate and achieve their goals. Mabel’s enthusiasm for supporting students’ academic success is mirrored in her commitment to ensuring that employees at Course Hero are engaged, motivated, and equipped to provide the highest quality educational resources available.
As Mabel continues to thrive in her role at Course Hero, she remains dedicated to fostering a culture that champions learning, diversity, and the professional development of all employees. Her passion for education and organizational success is an inspiration to those around her, as she consistently works towards making Course Hero not only a leader in the educational field but also a desirable workplace for aspiring professionals.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.