EC-Council University

Northwest Arkansas Community College

CyberTraining 365

HP Enterprise Security University

Coursera

Lynda.com

Udacity

Udemy.com

Farmington High School

United States (U.S.) Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Emergency Management Institute (EMI)

A Cloud Guru

APIsec University

Customer Experience Cloud Cyber Security Professional  -  Helping You Protect, Detect, and Respond in a Developing Digital World

As a Sr. Cybersecurity Consultant, I work directly with new and existing customers on all matters related to cybersecurity, developing a trusted advisory relationship. I foster clear and concise communications with each stakeholder throughout the engagement lifecycle, ensuring a high degree of customer satisfaction.
 
Key Responsibilities: 
• Guide each customer through the applicable security framework assessment process, make physical observations and utilize scanning tools within each customer's network to determine overall security posture.
• Identify areas of non-compliance specific to each customer’s security requirements.
• Review and prioritize vulnerability scan results based on the current threat landscape, each customer's desired end-state and risk tolerance.
• Assist customers in developing security policies that align with their required security framework.
• Assist customers in developing incident response plans and breach notification plans.
• Conduct formal risk assessments and develop remediation plans.

Mainstream Technologies

Sr. Cybersecurity Consultant

PCS, LLC empowers a brighter, more secure now for your business through the following cybersecurity and cyber-physical security service offerings.
  • Bug Bounty & CTF Consultancy
  • Community Outreach, Awareness & Enablement
  • Digital Forensics
  • Ethical Hacking & Ethical Red Teaming
  • Expert Witness
  • Forensic & Investigative Locksmithing
  • High-Security Physical Access Control Consultancy
  • Open-Source Intelligence (OSINT)
  • Reverse Engineering Malware
  • Tactical Security Research
  • vCISO Consultancy

PCS, LLC

vCISO & Co-Founder

● On October 21, 2015, Trend Micro International (TYO: 4704; TSE: 4704), a global leader in security software, signed a definitive agreement to acquire HP TippingPoint. This agreement and subsequent deal completed on March 8, 2016.

● Worked with a global, industry certified team of seasoned, expert information security professionals with the most advanced information security products and solutions available to provide enterprise technical consulting services to assist with the protection of what matters and to maintain confidentiality, integrity, and availability of critical business assets in order to enable organizations to fully succeed in meeting their long-term business and information security goals.

● Skills Acquired: 
 ○ Researched emerging cybersecurity threats and worked with team members to advance threat coverage.
 ○ Researched vulnerabilities and worked with team members to advance virtual patching capabilities for earlier coverage.
 ○ Static and dynamic analysis of threat samples.
 ○ Performed team lead review for threat coverage cases and performed further triage with more specific development teams.
 ○ Provided mentoring and coaching for more than 30 team members across 5 different regional teams to manage the development of existing individual goals and team goals for technical excellence as well as soft skills.
 ○ Expert consulting with customers regarding the migration and management optimization of complex, large-scale hybrid cloud networks with Trend Micro Cloud One products in multi-vendor and multi-tenant environments with industry best practices.
 ○ Expert consulting with customers regarding the deployment and administration of Trend Micro Deep Discovery products with industry best practices.
 ○ Expert consulting with customers regarding the concept, design, deployment, integration, and management of complex, large-scale global networks with Trend Micro TippingPoint network security products in multi-vendor and multi-tenant environments.

Trend Micro

Sr. Cybersecurity Technical Solutions Consultant IV

● On October 21, 2015, Trend Micro International (TYO: 4704; TSE: 4704), a global leader in security software, signed a definitive agreement to acquire HP TippingPoint. This agreement and subsequent deal completed on March 8, 2016.

● Worked with a global, industry certified team of seasoned, expert information security professionals with the most advanced information security products and solutions available to provide enterprise information security technical consulting services to assist with the protection of what matters and to maintain confidentiality, integrity, and availability of critical business assets in order to enable organizations to fully succeed in meeting their long-term business and information security goals.

● Skills Acquired: 
 ○ Provided mentoring and coaching for 13 team members in 4 countries of our global team to manage the development of existing individual goals and team goals for technical excellence as well as soft skills.
 ○ Technical consulting with customers regarding the concept, design, deployment, integration, and management of complex, large-scale global networks with TippingPoint security products in multi-vendor and multi-tenant environments.
 ○ Technical consulting with customers regarding the deployment of and operations for appliances that use the Wind River® VxWorks real-time operating system (RTOS).

● Subsidiary roles within my information security specialization.
 ○ Escalation Manager (EM)
 ○ Information Developer
 ○ Pre-Sales Technical Solutions Consultant
 ○ Security Researcher
 ○ Software Ambassador
 ○ Subject Matter Expert (SME) / Technical Expert (TE)
 ○ Team Mentor and Coach
 ○ Technical Hardware and Software Tester
 ○ Technical Trainer
 ○ Technical Writer

Hewlett Packard Enterprise

● Partnered with strategic organizations to assist with the design, deployment, and management of HP TippingPoint security products in order to enable these strategic organizations to succeed in meeting their long-term business, information security, and data assurance goals.

● Skills Acquired: 
 ○ Training information security teams and individual contributors regarding evolving information security controls, standards, frameworks, policies, rules, regulations, models, risk management techniques, and best practices.
 ○ Training information security teams and individual contributors regarding the full concepts and best practices necessary for planning, installation, configuration, incident response, and operation with the HP TippingPoint Next Generation Intrusion Prevention System (NGIPS) devices, Next Generation Firewall (NGFW) products, and the Security Management System (SMS) product line.
 ○ Consulting with customers regarding the management of complex, large-scale global networks and deployments of HP TippingPoint security products.
 ○ Project management with large-scale deployments of HP TippingPoint security solutions.
 ○ Consulting with customers regarding systems administration for appliances that use the Wind River® VxWorks real-time operating system (RTOS).

● Subsidiary roles within my information security specialization.
 ○ Account Support Manager (ASM)
 ○ Account Consulting Engineer (ACE)
 ○ Escalation Manager (EM)
 ○ Pre-Sales Technical Solutions Consultant
 ○ Project Manager (PM)
 ○ Subject Matter Expert (SME) / Technical Expert (TE)
 ○ Strategic Account Manager (SAM)
 ○ Technical Account Manager (TAM)
 ○ Technical Hardware and Software Tester
 ○ Total Quality Manager (TQM)

Technical Account Manager (TAM) - Strategic Accounts

Guided working, adult IT students through CompTIA® Network+® and Security+® certification training curriculum and examination preparations with supplemental real world experiences.

NorthWest Arkansas Community College

Adjunct Professor of Computer Science

● Maintained stability, security, and managed change control processes and procedures for HP® solutions on the Global Account Support Team for key named customers.

● Responsibilities (Tier III): 
 ○ Triaged critically impacting issues with Tier IV Worldwide Technology Expert Center (WTEC) Lab Engineers and Developers.
 ○ Engaged Account Escalation Managers in order to drive critically impacting issues to resolution and root cause.
 ○ Assisted with the on-going application development of the team's Remedy 7 instance.

● Responsibilities (Tier II): 
 ○ Provided and managed escalation paths for mission critical hardware and software incidents.
 ○ Created and managed incident review, remediation, and root cause timelines for multiple client management teams.
 ○ Collaborated with multiple hardware and software vendors to provide solutions that met the customers' needs.
 ○ Trained new team members regarding team standards, practices, processes, and procedures.

● Responsibilities (Tier I): 
 ○ Monitored and managed events from +10,000 Microsoft Windows Server 2000, 2003, and 2008 systems, +6,000 HP-UX 11.11, 11.23, and 11.31 systems, and +500 Linux (RHEL, CentOS, SUSE, and MiniOS) systems.

● Skills Acquired: 
 ○ Managing enterprise HP Business Continuity Services (BCS) deployments through Service Guard clustering solutions with HP-UX 11.11, 11.23, and 11.31.
 ○ Managing HP StorageWorks StoreOnce D2D 2500 and 4000 Family NAS solutions for large-scale enterprise environments.
 ○ Managing HP Data Protector backup and recovery solutions for disaster recovery and BCP needs.
 ○ Managing HP Networking (HPN) products and solutions.
 ○ Managing Cisco switching and routing solutions for enterprise deployments.
 ○ Maintaining technical documentation and administered MediaWiki within a team environment.

Field Technical Service Representative III

● Responsibilities (Tier II): 
 ○ Managed Microsoft Windows Update Services (WSUS) for multiple customers as part of the WSUS Team.
 ○ Cross trained employees regarding WSUS environments, components, and troubleshooting.

● Responsibilities (Tier I): 
 ○ Monitored and managed Microsoft Windows servers, Linux servers, and Internetworking devices for multiple, worldwide customers.
 ○ Coordinated with ISPs to maintain stable Internetwork connectivity for customers' networks.
 ○ Coordinated with vendors for server and network device hardware component replacements.

● Skills Acquired: 
 ○ Operating diverse, enterprise WSUS server and workstation environments.
 ○ Evaluating, testing, and qualifying critical and major Microsoft and third-party security updates for customers' production systems.
 ○ Monitoring and managing pro-active alerts with Microsoft System Center Operation Manager (SCOM) 2007.
 ○ Critical incident management and escalation management for worldwide accounts.

CLEARPOINTE TECHNOLOGY, INC.

Network Operations Center (NOC) / Security Operations Center (SOC) Analyst: Tier II

● Worked with a team of highly trained and certified IT professionals to monitor and manage complex computer networks and systems for a variety of markets and customers through managed services (MSP) and hybrid cloud computing offerings.

● Microsoft Certified Partner: 
 ○ Gold Server Platform
 ○ Gold Systems Management

● Skills Acquired: 
 ○ Analyzed and removed malware from computer systems
 ○ Performed systems hardening to secure Microsoft Windows servers

Network Systems Engineer: Tier II

● VeriSource, a value-added reseller (VAR), designed, implemented, secured and managed computer networks for a diverse variety of large enterprise and SMB customers.

● VeriSource, LLC. was acquired by ClearPointe Technology, Inc. in March of 2010 and was later renamed ClearPointe Technology Northwest Arkansas.

● Skills Acquired: 
 ○ Partnered with the FBI for investigations and maintained impeccable chain of custody
 ○ Analyzed and removed malware from computer systems
 ○ Performed systems hardening to secure Microsoft Windows servers
 ○ Implemented and managed Trend Micro Worry-Free Business Security (WFBS) Suites for mobile and stationary computing
 ○ Managed Enterasys Dragon Intrusion Detection Systems (IDS)
 ○ Implemented Cisco PIX 501, Cisco ASA 55xx, Fortinet and Secure Computing Sidewinder firewall security solutions
 ○ Implemented CompuGuard Cornerstone software
 ○ Implemented PGP (Symantec) End-Point Encryption
 ○ Implemented Barracuda Network Security appliances
 ○ Implemented Barracuda Secure Email Gateway appliances
 ○ Managed ZixCorp ZixMail secure email solutions
 ○ Designed and implemented switching, routing and firewall security solutions
 ○ Managed Linux and MS Windows systems
 ○ Implemented MS Active Directory (AD) Services
 ○ Managed MS Exchange deployments
 ○ Managed MS SharePoint and MS CRM
 ○ Managed MS SQL and IIS servers
 ○ Managed ERP and EDI solutions
 ○ Managed SAP Business One
 ○ Managed hosted, e-fax solutions
 ○ Managed data centers
 ○ Migrated data centers
 ○ Deployed disaster recovery (DR) sites
 ○ Implemented APC Symmetra UPS solutions
 ○ Designed, Implemented and managed VMware virtual infrastructure solutions with vMotion, high availability (HA) and fault tolerance (FT), including distributed resource scheduler (DRS) and site recovery manager (SRM)
 ○ Implemented Cisco Unified Communications
 ○ Managed Blackberry Enterprise Servers (BES)
 ○ Managed Dell PowerVault storage solutions
 ○ Managed EMC Clariion and Celerra solutions

VeriSource LLC

Network Systems Engineer

● Analyzed and removed malware from computer systems, resolved hardware and software related infrastructure service requests for campus computer information systems, provided technical audio/video related solutions and managed document printing solutions. Assisted with Web site maintenance, implemented asset management solutions and assisted with interoperability and integration between Microsoft software technologies and Novell NetWare services.

● Skills Acquired: 
 ○ Malware analysis and removal
 ○ Computer asset inventory management
 ○ Microcomputer hardware support
 ○ Migration from Microsoft Frontpage
 ○ Computer network management
 ○ Systems administration with Microsoft Windows, Novell and Linux
 ○ Web site content development using HTML, XML, CSS and PHP
 ○ Microsoft IIS and Apache Web server administration
 ○ MySQL database server administration
 ○ Managed classroom SMART Board systems
 ○ Deployed and managed classroom ELMO document imaging and projection solutions
 ○ Video, image and audio editing and conversion with Adobe Premier, Adobe Photoshop and Audacity
 ○ Managed document printing network solutions
 ○ Wacom Intuos Graphic Tablet management
 ○ Managed district maintenance department ticket system and IT support ticket system
 ○ Supported distance learning (DL) technology solutions
 ○ Managed classroom mobile computing cart solutions
 ○ Performed computer hard drive imaging
 ○ Managed computer state stability solutions
 ○ Authored, designed and published interactive eLearning course content using Learning Content Management System (LCMS) tools with Adobe Captivate, Adobe ShockWave Flash and RoboHelp to train district staff regarding end-user technology solutions
 ○ Managed and maintained Wiki Knowledge Base (KB) systems
 ○ Performed network re-cabling and network migrations for campus network infrastructure, including the lab environment for the Farmington Environmental and Spacial Technology (EAST / FarEAST) program

Luke Jones, CEH® 🔐