Lukas Kerschbaum

Lukas Kerschbaum is a professional with vast experience in the realm of customer experience, focusing on personalized interactions across various touchpoints.

With a background in Computer Science and Economics, Lukas has honed his skills through academic pursuits at renowned institutions like City University of New York City College and Technische Universität Wien.

Currently serving as the Managing Director at B4B Solutions, Lukas has held key positions at SAP Customer Experience, contributing significantly to the success of the organization.

Having served as VP Ecosystem Success and VP Presales at SAP Customer Experience, Lukas has also held pivotal roles at SAP Hybris, demonstrating his expertise in solution engineering and presales functions.

Prior to his tenure at SAP, Lukas has enriched his professional portfolio through roles at OnTec Software Solutions and JPMorgan Chase, showcasing his versatility and breadth of experience.

His commitment to enhancing customer experience and digital transformation has helped businesses optimize their marketing, sales, and service processes with the aid of AI, Big Data, and IoT technologies.

Lukas Kerschbaum continuously strives to create brand advocates by fostering customer satisfaction and effective digital strategies within organizations.