Luka Popovac

Luka Popovac is a values-driven leader who excels in creating opportunities from challenges and leveraging digital technology to enhance customer experience (CX) and brand outcomes while optimizing resources.

With a strong track record in building high-performance teams in marketing, CX, and capabilities, Luka brings a wealth of expertise to drive organizational success.

His educational background includes a Master of Marketing from UNSW, Executive Education in Organizational Leadership from UCLA Anderson School of Management, a Bachelor of Business Administration from Macquarie University, and a foundation in Human-Centered Design from the University of Newcastle.

Professionally, Luka has held key positions such as Head Of Customer Experience at McDonald's, National Customer Experience and Capability Manager at Volkswagen Group Australia, Customer Satisfaction and Loyalty Manager at Volkswagen Group Australia, Product Marketing Manager at Volkswagen Group Australia, Customer Engagement Manager at Volkswagen Group Australia, CRM Specialist at Volkswagen Group Australia, and Marketing and CRM Specialist at Atlas Copco.

Beyond his corporate roles, Luka Popovac serves as a Nonprofit Board Member, demonstrating his commitment to making a positive impact and contributing to the community.

His passion for utilizing digital tools to enhance customer experience, coupled with his strategic leadership skills and experience across various industries, positions Luka as a valuable asset to any organization looking to drive growth and innovation.