Luiz Giovanella is a skilled and passionate professional with vast experience in service and process management. With a focus on customer satisfaction, creativity, critical thinking, a systemic view, and exceptional analytical skills, he specializes in proposing and leading improvements that enhance the customer experience and internal team performance.

Luiz's solid career began with a technical degree in hardware and networks at CEDUP - Hermann Hering. He continued his education at FAE Centro Universitário, where he studied Technology, Analysis, and System Development and a postgraduate course in Strategic People Management at Fundação Getulio Vargas, where he scored 9.42 in overall grades and a perfect score of 10 in his TCC.

Before joining DOT digital group as a Customer Success and Support Coordinator, Luiz worked as a Specialist in Teaching at FIESC and a Quality and Process Analyst at Softplan Planning and Systems. Additionally, he served as a Support Analyst at HB.SIS Informática Ltda and a Support Technician at Teclógica.

Luiz's enthusiasm for challenges and innovation in technology and management is noteworthy. He enjoys leading complex projects and collaborating with highly capable teams.