Luis Fischpan

Luis Fischpan is an executive with extensive experience in Information Technology, boasting a solid academic background and expertise in Sales, Relationship management, Delivery, and Leadership.

He possesses a broad and up-to-date business acumen underpinned by a holistic view of the market, blending Business, Sales, Executive, and Technical knowledge.

Luis excels in managing and structuring High-Performance Teams in Customer Success, Sales, and Technical/Delivery, overseeing highly complex sales and projects, with a track record of managing teams of over 100 employees and revenues exceeding R$ 130 million per year.

His strategic focus lies in Business Units oriented towards Digital Transformation, SaaS, B2B, B2C, D2C, and Customer Success, optimizing business models based on subscription economics to enhance customer experiences and simplify their journey.

He is adept at negotiating strategic partnerships directly, and he led the creation of a new Customer Success structure from scratch, emphasizing Retention, Upselling, Cross-selling, Lifetime Value (LTV), and Case Development.

Luis has a knack for leading Multidisciplinary and High-Performance Teams, guided by business processes and strategies to achieve both qualitative and quantitative results, with a strong emphasis on developing and motivating people.

With a keen interest in Digital Transformation, Customer Success, and New Business ventures such as Retail, Payments, Fintech, Telecom, and Construction, he brings a wealth of experience in Payment Methods, Financial Services, Sales, and Operations across the Industries, Services, and Retail segments.