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Luis Arocha
Senior Client Director at Contact Centers Dominicana
Luis Arocha is an experienced Client Director with a proven track record in the outsourcing industry, specializing in developing customer relationships to drive retention, loyalty, and profitability.
He possesses strong expertise in Strategic Planning, Business Development, Strategy, and Team Building, honed through his roles in various leadership positions.
Luis holds a Master's degree in Horticultural Science from North Carolina State University, which has equipped him with a solid academic foundation to excel in his field.
Previously, he has served as the Senior Client Director, VP of Performance Excellence, Director of Performance Excellence, and Executive Vice-President at Contact Centers Dominicana, showcasing his progressive career growth and significant contributions to the organization.
