Lucy Illidge

Lucy Illidge is a professional with experience in customer success and operations management. While she previously held the position of Customer Success Operations Manager at GoCardless, her career has since progressed. Currently, Lucy serves as the Global Director of CX Enablement at Cision.3

Career Progression

Lucy's career journey includes several notable roles:

1. GoCardless: She worked as a Customer Success Operations Manager and also led the Delivery & Insights Group, focusing on strategy, operations, and processes.3

2. Cision: Lucy has advanced to a leadership position at Cision, where she now works as the Global Director of CX Enablement.3

Skills and Expertise

Lucy has demonstrated expertise in various areas:

• Customer Success (#customersuccess)
• Customer Experience (CX) Operations
• Leadership, particularly in female leadership (#femaleleadership)
• Go-To-Market strategy

Education and Network

Lucy Illidge attended The University of Manchester for her education.2 She has built a substantial professional network, with over 500 connections on LinkedIn.2

Public Speaking

Lucy has experience in public speaking and sharing her expertise. She has participated in stage presentations alongside her colleagues, discussing topics related to customer experience and receiving positive feedback from the audience.1

Lucy Illidge's LinkedIn profile can be found under the username lucy-illidge-90336ba6, which aligns with the information provided in the query.2