Lucy Fenwick

Lucy Fenwick is a highly experienced professional with a rich background in customer engagement, service delivery, and management roles within the financial and travel industries.

She currently holds the position of VP Europe - Customer Engagement Network at American Express, where she leverages her expertise to enhance customer relationships and drive engagement strategies.

Prior to this role, Lucy served as the Vice President Europe for Travel and Lifestyle Services at American Express, demonstrating her versatility in handling diverse portfolios within the same organization.

Her extensive experience at American Express also includes a significant tenure as VP - Service Delivery - UK & Nordics at American Express Global Business Travel, emphasizing her proficiency in ensuring top-tier service delivery standards.

Lucy has a strong foundation in leadership roles, as seen in her previous position as Director - Customer Fulfilment Network EMEA at American Express.

Before joining American Express, she honed her skills as a Contact Centre Manager at Allianz Insurance, showcasing her ability to excel in different sectors and capacities.