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Luciana Terrell
Director, Organization & Professional Development, City of Philadelphia-Department of Human Services
Professional Background
Luciana Terrell has built a remarkable career in social work and public service, specializing in community development, professional training, and crisis intervention. As the current Director of Organization & Professional Development in the Department of Human Services at the City of Philadelphia, Luciana is dedicated to enhancing the proficiency and efficacy of human services personnel. She plays a pivotal role in shaping the training programs and organizational strategies that empower workers within the community, ensuring they are equipped to meet the changing needs of those they serve.
Previously, Luciana served as a Trainer and Consultant at the University of Pittsburgh's Child Welfare Resource Center (CWRC), where she facilitated the development of innovative training programs aimed at improving child welfare practices. Her expertise in curricula development and training delivery has positively impacted numerous professionals in the field, thereby enhancing the lives of children and families across the region.
Additionally, Luciana has held the position of Crisis Intervention Specialist at Holcomb Behavioral Health Systems. In this role, she offered immediate support and guidance to individuals experiencing mental health crises, showcasing her ability to provide compassionate care and immediate intervention during critical moments.
Luciana also notably contributed as the Director of the Education Support Center under the Community Based Services at the City of Philadelphia’s Department of Human Services. Here, she championed educational initiatives and support systems designed to extend resources to families, educators, and community organizations.
Education and Achievements
Luciana Terrell's academic training is rooted in her commitment to social justice and community service. She earned her Master’s in Social Work (MSW) from the Temple University Graduate School, where she refined her knowledge and skills in social welfare and human services. The robust curriculum and her hands-on experiences prepared her to assume leadership roles in various organizations focused on community development and welfare.
Prior to obtaining her MSW, Luciana graduated with a Bachelor’s in Social Work (BSW) from West Chester University of Pennsylvania. Her foundational studies equipped her with the essential understanding of social work principles and practices, fostering her passion for advocating on behalf of vulnerable populations.
Luciana’s journey through academia and her extensive work history highlight her dedication to the social work field. Her blend of education and real-world experience positions her as a leading figure in organizational and community development within Philadelphia.
Notable Achievements
Luciana Terrell's career is marked by a number of notable achievements that underscore her impact on social work and public service. She has been instrumental in the development of training programs that emphasize evidence-based practices in child welfare and crisis intervention. Her innovative approach to professional development ensures that social workers and community organizations can operate effectively and compassionately.
Furthermore, Luciana's leadership within the Department of Human Services focuses on creating a supportive environment for both staff and the communities they serve. Through her initiatives, she has successfully fostered collaborations between various stakeholders, including non-profits, educational institutions, and government agencies. By bridging gaps and enhancing communication, she has significantly improved the services offered to Philadelphia’s diverse communities.
Luciana’s commitment to serving the community extends beyond her professional roles. She actively participates in community outreach programs, working towards establishing sustainable solutions for social issues affecting families and individuals throughout Philadelphia. Her dedication to social equity and justice resonates in every initiative she undertakes, making a lasting impact on both her colleagues and the broader community.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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