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Lubica Galkova
Black Belt at ING
Lubica Galkova is a seasoned professional with extensive expertise in Six Sigma, Lean methodology, and customer service management.
She is a Certified Six Sigma Deployment Leader and Master Black Belt by the International Six Sigma Institute in Zurich, Switzerland.
Lubica holds PRINCE2 certifications (Foundation Examination and Registered Practitioner) from APMG-International England.
With a background in insurance and telecommunication sectors, she brings over 10 years of experience in senior management roles.
Her proficiency in LEAN methodology has led to significant process improvements and cost savings in various projects.
Lubica has excelled in areas such as CRM system implementation, Shared Service Center establishment, recruitment, and project management.
Currently, she serves as a Lean Six Sigma Black Belt at ING, showcasing her continuous dedication to process enhancement and efficiency.
Her previous roles include Sales Support Manager at ING, General Manager at NECESSITY, and Customer Service Senior Manager at EuroTel SR.
She has been a key contributor as a Black Belt at ING, demonstrating her commitment to driving organizational excellence.
