Lowene Chan

Lowene Chan is a seasoned professional with over 20 years of experience in human-centered design, serving in various roles such as user researcher, service designer, agile product owner, UX design lead, design coach, and global governor for prominent companies.

Currently, Lowene excels as a design thinking coach at HSBC, leading value streams to co-create business designs that focus on enhancing customer and staff experiences worldwide.

With a strong strategic acumen, Lowene drives business growth, satisfaction, and engagement by leveraging human insights, assessing design effectiveness through qualitative and quantitative research, and fostering innovative solutions through effective design methodologies.

Her extensive portfolio comprises over 100 projects spanning digital transformation, cross-channel journey optimization, proposition design, experience design, usability, accessibility, and social innovation initiatives both within and outside HSBC.

Having a solid background as a product owner, Lowene possesses the expertise to develop and lead cross-functional scrum teams to achieve successful outcomes.

Passionate about nurturing talent and fostering team success, Lowene is a staunch advocate for design thinking, innovative practices, design inclusivity, insights-driven personalization, and creating a culture of happiness in the workplace.