Louise Keevy

Louise Keevy is a seasoned professional with over 20 years of Business Process Outsourcing (BPO) experience in the field of Information Technology (IT), having served both as an individual contributor and a manager leading dispersed, cross-functional teams.

Her expertise lies in platform management, encompassing solutioning, delivery, and support functions, along with cradle-to-grave product management. Louise is adept at nurturing key account relationships by offering technical leadership and forward-thinking vision. She excels in developing and implementing innovative strategies at an enterprise level and has a background as a pre-sales technology consultant, with a specialization in Healthcare and Retail sectors.

Louise Keevy's specializations revolve around Innovation, Customer Relationship Management (CRM), Sales, and Customer Support, where she has honed her skills and made significant contributions throughout her career.

She pursued her education through various channels, studying at Coursera, Victoria Park High, and obtaining a Bachelor of Science in Information Technology (BSC IT) from Nelson Mandela Metropolitan University.

In terms of professional experience, Louise Keevy has held the position of IT Business Solutions Architect at Concentrix. Prior to that, she served as the eService Product Manager and CRM Delivery and Support at Convergys, showcasing her diverse roles and expertise within the IT and BPO domain.