Lou Gough is a dedicated and proactive professional known for prioritizing customer and client needs. With a strong foundation in communication and exceptional organizational skills, Lou is adept at managing multiple projects efficiently.

Lou excels in stakeholder management, ensuring the involvement of key individuals for successful project outcomes. Their ability to collaborate with colleagues at all levels within an organization showcases their interpersonal skills.

Specializing in ITIL, Prince 2, service improvement, and operations, Lou is skilled in areas such as communication, customer service, efficiency, stakeholder engagement, supplier management, and risk management.

Educationally, Lou has pursued certifications in Prince 2 and ITIL, with a focus on service strategy, operations, transition, service offerings, agreements, and continuous service improvement. They also have a background in health development and promotion from the University of Central England, Birmingham, and have attended Sandbach High School and Sixth Form College for Girls and Birmingham City University.

Lou's professional journey includes roles such as Technology Risk Manager, Service Manager, Service Assurance & CSI Manager, Service Analyst, Internal Communications Administrator, and Senior Support Analyst at Barclays.