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Lori Ramirez
IT Training and Support Manager at Porter Wright Morris & Arthur
Professional Background
Lori L. Ramirez has dedicated her extensive career to advancing the field of Information Technology, particularly within the legal sector as the IT Training and Support Manager at Porter Wright Morris & Arthur LLP. Throughout her tenure at Porter Wright, Lori has mastered a vast array of skills that allow her to thrive in different roles, making her a pivotal figure in the firm's IT department. As the IT Training and Support Manager, her primary responsibility is to develop and implement technology training programs tailored for all employees, helping them enhance their competency with technological tools.
In addition to training, Lori skillfully oversees daily Help Desk operations, ensuring that all employees receive the technical support they require to maintain productivity and efficiency in their roles. Her commitment extends to resolving escalated help desk issues, showcasing her problem-solving abilities and deep understanding of the technology tools employed by the legal staff daily. Furthermore, she plays a crucial role in managing and maintaining the firm's tracking software, ensuring that all IT-related tasks are efficiently tracked and documented.
Lori's unique position allows her to interact with legal staff at various levels, where she helps identify and resolve IT-related challenges while suggesting improvements to workflow processes. This dual focus on teaching and hands-on support has established her as a leader in bridging the gap between technology and law, making significant contributions to the firm's operational efficiency.
Education and Achievements
Lori L. Ramirez pursued her higher education at Franklin University, where she studied for a Bachelor of Science in Business Administration with a focus on Human Resources Management/Personnel Administration. She also sought specialization in Training, achieving an impressive GPA of 3.6. This educational background has provided her with foundational knowledge and skills that complement her professional role in IT, aligning perfectly with the responsibilities of training and managing support systems.
In addition to her current role, Lori has had a rich history of involvement in diverse organizations. Prior to her position at Porter Wright, she served as an Adjunct Instructor for the Paralegal Studies program at Capital University Law School. This role allowed her to impart her knowledge and experience in legal technology to aspiring paralegals, furthering her contribution to the next generation of legal professionals. Lori has also been a Legal Assistant at Kegler Brown Hill & Ritter, where she engaged directly with legal processes and systems that would inform her later work in IT.
Lori's commitment to personal and professional development is evident through her continuous pursuit of excellence in the IT realm, particularly in training and support. Her capability to blend her knowledge in business administration and human resources with technology showcases her well-rounded skill set, making her an invaluable asset to her organization and the legal field as a whole.
Achievements
Over the years, Lori has gained a reputation for her dedication and effectiveness in the IT training and support domain. Some of her most notable achievements include:
- Development of Comprehensive Training Programs: Lori has successfully created a series of training programs focused on elevating the technology proficiency of employees, ensuring they are equipped to utilize essential tools effectively to enhance their work.
- Enhanced Help Desk Efficiency: By overseeing daily Help Desk operations, Lori has implemented streamlined processes that have improved the response time and resolution rates of IT support issues, contributing to overall employee satisfaction.
- Expertise in Major Software Applications: Lori is recognized as an expert in Microsoft Office and InterAction CRM administration, showcasing her ability to provide top-level support and training in widely used software applications within the legal profession.
- Recognition in Legal IT Circles: Through her contributions and impactful role in IT, Lori has garnered respect and recognition within the legal IT community, often serving as a resource for best practices in technology adoption and training.
In summary, Lori L. Ramirez is a well-educated and highly skilled IT professional who has made significant contributions as the IT Training and Support Manager at Porter Wright Morris & Arthur LLP. With a robust background in human resources, business administration, and valuable experience in legal environments, she plays an essential role in fostering technological advancement in law firms. Her commitment to training and support not only enhances the working conditions of her colleagues but also ensures that the firm continues to operate at the forefront of technology in the legal field.
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Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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