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Lorena Massa
Sr Business Process Consultant, EMEA, at ServiceNow
Lorena Lopez Massa is a seasoned professional with a background in IT consulting for the Banking sector. Over the course of her career, she has held various management roles spanning IT & Organization, Learning & Development, Talent Management, Human Resources, and Network Business Development. Her international experience is complemented by proficiency in Spanish, English, French, and Portuguese. Lorena prides herself on being business and results-oriented, focusing on 'People Experience' for both employees and customers.
She possesses functional expertise in Human Resources, Automotive (Industrial Vehicles), Information Technology, and Banking/Finance. Lorena's executive expertise covers Leadership, Business Development, Customer Experience, Change Management, Communication (Internal, PR), Competence Development, Consultancy, Executive Coaching, Project Management, Training design and delivery, Facilitation, Retail Development (Dealers & Workshops), as well as Sales & Services.
