Mickael Loreau

Mickael Loreau is the Innovation and Products Director at HomeServe France.123 He has been involved in several key initiatives at the company:

1. He oversaw the launch of ChargeFacile, a service for installing and assisting with charging stations and reinforced sockets for electric vehicles.1

2. Loreau was instrumental in HomeServe's efforts to improve customer experience and boost business performance using speech analytics and AI.23

3. He has been working on integrating AI-based solutions to enhance the efficiency of HomeServe's call centers, which handle around 170,000 customer interventions annually in France alone.2

4. Loreau has been involved in HomeServe's partnerships with energy suppliers and plans to develop partnerships with electric mobility leaders like car dealerships.1

5. He has been part of HomeServe's initiatives to support the energy transition of French households, including the company's entry into the home charging market for electric vehicles.1

Mickael Loreau's role at HomeServe involves driving innovation and product development, with a focus on leveraging technology to improve customer service and operational efficiency.